Cancellation and Refund Policy
GENERAL PROVISIONS
- By placing an order electronically through the website you are using, you are deemed to have accepted the distance sales contract presented to you.
The product subject to the contract shall be delivered to the BUYER or the person/institution designated by the BUYER within the period specified in the preliminary information section of the website, not exceeding the legal period of 30 (thirty) days, depending on the distance of the BUYER’s place of residence. If the product cannot be delivered within this period, the BUYER has the right to terminate the contract.
If the product is to be delivered to a person or institution other than the BUYER, the SELLER cannot be held responsible if the person or institution refuses to accept the delivery.
- If the BUYER requests that the goods be sent via a carrier other than the shipping company designated by the SELLER, the SELLER shall not be held responsible for any problems that may arise during delivery after the goods are handed over to the relevant carrier and for the product not being delivered to the BUYER.
- The SELLER undertakes to deliver the product subject to the contract complete, in accordance with the specifications stated in the order, and with any warranty certificates, user manuals, and necessary documents required for the transaction, ensuring that the product is free from defects, in compliance with legal regulations, and in line with principles of honesty and good faith.
The SELLER, based on a justified reason, may supply a different product of equal quality and price before the expiration of the performance period arising from the contract.
- If the fulfillment of the order becomes impossible, the SELLER shall notify the consumer in writing within 3 (three) days from the date of becoming aware of this situation and refund the total amount to the BUYER within 14 (fourteen) days from the date of notification.
- If, after the delivery of the product to the BUYER or the person/institution designated by the BUYER, the product price is not paid to the SELLER by the relevant bank or financial institution due to the unauthorized use of the BUYER’s credit card by third parties, the BUYER is obliged to return the product to the SELLER within 3 days, with the shipping cost borne by the BUYER.
- If the SELLER fails to deliver the product on time due to force majeure or other circumstances beyond the control of the parties, which prevent or delay the performance of their obligations, the SELLER shall inform the BUYER. In this case, the BUYER may choose to cancel the order, request a replacement with a similar product, or postpone delivery until the obstacle is removed. In case of cancellation, if the payment was made in cash, the product amount shall be refunded to the BUYER within 14 days.
If the payment was made by credit card, the product amount shall be refunded to the relevant bank within 14 (fourteen) days from the cancellation date. The average period for the refund to be reflected in the BUYER’s account may take 2 (two) to 3 (three) weeks depending on the bank’s process, and the SELLER shall not be held responsible for possible delays. - The BUYER must inspect the goods/service before accepting delivery; damaged, broken, or torn packaging should not be accepted from the shipping company. Goods/services received shall be considered intact and undamaged. After delivery, the responsibility to carefully preserve the goods/service belongs to the BUYER.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT
The Buyer must inspect the goods/service before accepting delivery; any damaged, broken, or torn packaging should not be accepted from the courier. Goods/services received shall be deemed intact and undamaged.
RIGHT OF WITHDRAWAL
- The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery date of the product to the BUYER or the designated person/institution, without giving any reason and without incurring any penalty.
However, the BUYER may also exercise the right of withdrawal between the conclusion of the contract and the delivery of the goods.
The right of withdrawal cannot be exercised in service contracts where the performance has started with the consumer’s approval before the expiry of the withdrawal period. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.
- To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via registered mail, fax, or e-mail within the legal period of 14 (fourteen) days, and the product must be unused and the packaging unopened/unharmed.
Upon exercising this right,
a) The original invoice of the product delivered to the BUYER or a third party must be returned along with the return form, product box, packaging, and standard accessories in complete and undamaged condition within 10 (ten) days from the notification date. (For corporate purchases, a return invoice must be issued by the company. Returns cannot be completed without a return invoice.)
b) The SELLER shall refund the product amount to the BUYER within 14 (fourteen) days of receiving the withdrawal notice. For cash payments, the amount shall be refunded in cash within 14 days.
For credit card payments, the refund shall be made to the relevant bank within 14 (fourteen) days from the date of cancellation. The reflection of this refund in the BUYER’s account may take 2 (two) to 3 (three) weeks depending on the bank’s process, and the SELLER shall not be responsible for possible delays.
c) If there is a decrease in the value of the goods due to the BUYER’s fault or if the return becomes impossible, the BUYER shall compensate the SELLER for the loss to the extent of his fault.
d) If the use of the right of withdrawal causes the total purchase amount to fall below the campaign limit set by the SELLER, the discount benefit obtained under the campaign shall be canceled.
- SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTICES:
COMPANY: Baybars Tech
ADDRESS: Fevzipaşa Cad. Fatih/Istanbul
E-MAIL: info@harezmix.com
PHONE: - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Products and services whose prices depend on fluctuations in financial markets beyond the control of the SELLER or provider, services that have begun to be performed with the BUYER’s consent before the withdrawal period expires, products prepared in line with the BUYER’s personal preferences or clearly personalized, perishable goods or products with a potential expiration date, goods whose packaging, seal, or protective elements have been opened and which are unsuitable for return for health or hygiene reasons, goods that have been mixed with other products and cannot be separated due to their nature, newspapers and periodicals except under subscription contracts, services performed instantly in electronic environments, or intangible goods delivered instantly to the consumer, as well as books, software, digital content, and similar items cannot be returned. For a return to be accepted, the product’s packaging must be unopened, undamaged, unused, and untested.
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER falls into default due to their debt, the BUYER shall be obliged to compensate the SELLER for any damages and losses arising from the delayed performance.
If the BUYER made the payment via credit card and defaults, the BUYER accepts, declares, and undertakes that they will pay interest and be liable to the bank under their credit card agreement. In such a case, the relevant bank may pursue legal remedies and claim the costs and attorney fees from the BUYER.